Customer Satisfaction Policy

The basis of Minersan Mineral’s customer satisfaction policy is ‘CUSTOMER FOCUSED’. We continuously improve our processes in line with customer demands and expectations and aim to establish long-term relationships with our customers. The slightest dissatisfaction with the product offered is taken seriously and improvement activities are carried out.

We use all the feedbacks of our customers as gifts and all the resources we have with our customer-oriented service to transform these feedback into ‘CUSTOMER SATISFACTION’. Minersan Mineral follows a customer-oriented approach, which is based on transparency in its relations with customers, where necessary improvements and controls are constantly carried out, and that resolves all customer dissatisfaction as its main principle.